Requested rooms close together on booking and agai...

Requested rooms close together on booking and again directly with the hotel as we were traveling with a large young family. I got rooms on separate floors. Which is not ideal.

I contacted the hotel directly to ask them to set up the rooms in a certain way ie one adult plus 2 kids in one room and one adult and three kids in another room. On checkin I was told that the booking I had made was for two adults in one room and three adults in another. So we were short a bed in one room.

I also made a special request for a birthday cake to be left to the room this did not happen.

On checking out of the hotel the receptionist requested payment again for the stay even though I paid on check in. Only I had the receipt for payment, that could have caused a major issue.

I was on the third floor with young children and there was a door that opens in with a small railing to stop falling over(not safe at all in my opinion). The door was also not working as it seemed to be coming off its hinges.

The pillows were awful and there is no air conditioning in the room.

I would not recommend at all I did not have a good experience.