i had a bad experience with the business communica...

i had a bad experience with the business communication and delivery of the design and final product. the owner Angie was condescending. They scheduled to make my son's 13th bd cake and my daughter's 18th bd cake, then i did't hear form them. i was concerned as my son's party date was coming closer, i stopped by, only to find out that they didn't even remember my order. Sean stated "the computer crashed" and they "lost all contact information". they were not apologetic, refused to make the cake in a short time frame and referred me to a few other businesses all of whom were too busy to take the order,. i ordered one form a nearby grocery store and was hopeful my daughters cake will make up for the mishap. My daughter's cake was childish, and poorly designed and constructed. Again the business was not apologetic, and Sean told me " that was angles take on the design, that is not what i designed"!!. i complained to Better Business Bureau. The business did't post a reply in a very long time. The BBB sent me an apology that the business didn't reply. A few days later they did reply. In their reply, the business capitalized on their good reviews from most people to compromise the legitimacy of my complaints. in my case i was shocked to receive such poorly constructed product. it was not a matter of "pleasing everybody". the business owner happened to come out to use the phone and i took the opportunity to ask her a few questions to which the answers showed dishonesty and misinformation of Sean who was at the front line of talking to customers. if he is not informed about the range of materials, he should not make up information to mislead me that their product is made from scratch and go to a lengthy conversation about how they make it. the owner was arrogant and did not agree to call me back several times before i insisted. it was a crunch time as the party was a few days later, she disregarded my concerns and wanted me to use somebody else!, no one would have accepted to take an order in such a small time frame. she has Sean deal with customers from A-Z then when he misrepresents the design to his team and they make a different product than he discussed with the customers, they blame it on the customer. i have seen several reviews from others who experienced similar situations to mine. i am not the only " unhappy customer". i have copies of the design we discussed drawn sloppily by Sean who told me not to worry about the sketch as he " got my idea" and stated he would make sure it will be delivered and done according to what we agreed on. apparently he didn't. if you see the sketch, even as sloppy as it is, and see the cake you can tell it was not done as sketched. they asked for over a $1000.00 for the cake, that included a "design fee" of $350.00. i had a poorly designed and constructed product. one layer of the cake was dry and tasteless, one was good but not excellent and one was average.
you can go to BBB website and see all the communication that took place.