mrrobvs

Review of Fairmont Rey Juan Carlos I

Update: after my original review the management r...

Update: after my original review the management replied that I should contact them again because of new cancellation policies in place due to Covid 19, seemingly to say they could offer me something more appealing, such as the cancellation without penalty I desire. I contacted them. Nothing has changed. My original review still stands. It turns out this response from management was just a way to save face in public, but it was met with no actual willingness to help out a customer whose travel plans are affected by a pandemic. But...they have my money and can lean on some fine print, so good for them. Real nice business. Here s the original:

This hotel is indefinitely closed for business due to COVID 19 yet they refuse to refund me on cancelled summer travel plans due to me booking what they call a non-cancellable rate. This is even though Booking.com told me they d have no problem cancelling it with the hotel s permission. I opened a dispute with my credit card and they are fighting it. This hotel was to be my first stop before a cruise that was cancelled due to COVID. The hotel offered to change my reservation for later this year, but at whatever their new rate is. That s what they thought a fair and kind, customer-friendly response was during an international health crisis. I have no plans to visit Barcelona now that there is no certainty of travel restrictions, no cruise booked, and a legitimate health concern. I booked this hotel almost a year ago, and they had the audacity to charge my credit card the day that I called and inquired about cancelling. It has been more than 2 months and I continue to jump through hoops with my credit card, fairly certain at this point that the hotel will remain closed through the summer and they ll need to refund me anyway. But this is tacky business