Bryan M

Review of Hagerstown Ford

The service department is a joke.. and customer se...

The service department is a joke.. and customer service just as bad.. Service manager Tim was rude and talking over me on the phone and when i went to speak hung up on me and i had to call back.. i ended up picking up my car to take it to Frederick Ford who knew what my issue was.. I had the problem recorded on my smart phone serveral times and nobody wanted to see the video.. they treated me like i knew nothing.. will never deal with them again as long as Tim is their manager. I only gave them a 1 rating because there is not a 0..