Called the pharmacy looking for replacement tubes ...

Called the pharmacy looking for replacement tubes for a specific breast pump. After being on hold for a while I had a useless conversation with someone who said they carried it but had no idea when it would be back in stock and were not able to check. Sounded like she had more important things to do than talk to a customer.

After asking if they were able to check the other stores (I've called and gone to multiple stores looking for these already) for stock she said she would get someone to check and then hung up on me. Good job.

Compare to the fellow at Shoppers Drug Mart who immediately offered to take down my name and number so they could call when they got the items in. Simple yet effective way to manage a stocking issue.

FYI managed to find what I needed on Amazon for half the price so it ended up working well.