I have been going to this east longmeadow friendly...

I have been going to this east longmeadow friendly my whole life. Very in my life have I had bad service here. Unfortunately, in the past few months the service has gone down hill. The staff isn't as friendly and personable anymore except a few. The food quality has gone down as well. My second to last visit there was the worse service I have ever had. I asked to speak to the manager and he gave me attitude back. This is not how a business should be run. I have been a loyal customer of this establishment for 28 years and I don't think I should have been treated the way I was. I understand bad things can happen when dealing with the public because I work in customer service myself. the way things were handled even when brought to light was unexecptable. I heard from a source, who works for friendlys, that the management at a few different levels is horrible. In turn that makes the employees not preform their best and not live up to their customers exectations. I'm not trying to bash anyone but I really don't want to see this place go under because of something that should be so essential in any business. End rant.