Horrible service ! Spoke with a Service Advisor a...

Horrible service ! Spoke with a Service Advisor about a recall letter from Toyota...and he seemed very irritated about answering questions regarding risks and timeframes to get he recall service completed. A few weeks earlier, got service done via a Service Advisor Asst manager - he wasn't there when I arrived to pick up the car. So, when I emailed him with my questions, he never answered back.