Zohair Ahmed

Review of Kenzi Menara Palace Marrakech

My family owns a hotel in Columbus, GA USA, so we ...

My family owns a hotel in Columbus, GA USA, so we are pretty decently experienced in the hospitality business. We just completed a 4 day stay at this hotel.
Hotel itself is a 4 star, but Mr. Cherrif (not sure of spelling), an employee of the hotel, turned this into a 5 start hotel. This man went above and beyond to make sure our stay was great. I actually caught a small stomach virus during the start of this stay, and Mr. Cherrif asked me daily how I was doing. He remembers everyone individually, something that is rarely, if ever, seen during hotel stays. He made sure every need was taken care of. He helped plan a great hotel stay including daily activities throughout the city, the rides to these locations (we were a group of 14), and every little detail in the hotel. I cannot say enough nice things about him. He truly went above and beyond, and based on what I read in the reviews, this is his nature. I thank him for making the stay at Kenzi menara a great one.
Rest of the hotel staff is extremely friendly and all really do a great job with customer service, which I would say is the strongest point of this hotel.
Rooms and rest of the hotel are as the images show.