Dan Price

Review of Eisenhower Medical Center

Dr patel's office lacks customer service skills in...

Dr patel's office lacks customer service skills in the most HUGEST of ways. Last month my mother had an appointment and was summarily kicked out after waiting for HOURS over a sip of water, which she was informed she could have with her morning medications. Her appointment was set for 1:30 and she's type 1 diabetic, sensitive to changes in her medication and was not allowed to take her morning insulin. They said she could take a sip with her other medications and she did so in accordance to their instructions.

Following couple days, dr sontz's office called and resolved the next appointment to be earlier (by 2 hours) because of their ignorance the first time around. That was today at 1130am. Apparently Dr patel decided to change this appointment to the 23rd, 2 days after her follow up with dr sontz, just so he could see ONE patient for the day. Linda, patels scheduler, was very rude and offered no solutions to the problem or reasons why we were NOT contacted in any way about the change in appointment.

Highly recommend this office undergo retraining and take customer service classes to rectify this and definitely warn further patients from going to this particular office. Haven't had a problem with others as yet, but this one takes the cake in rudeness and laziness.