wajid jafry

Review of Dick Scott Nissan

Have been to many FCA dealerships and had good exp...

Have been to many FCA dealerships and had good experiences. This place is something else.
My car has been at the dealership for 4 days.
When dropping of my car, the service guy said he will call tomorrow and let me know how long/ what is wrong.

I got nothing.

Then after calling them for atleast 20 times, Leaving 4 voice mails and 1 online message. My call gets through and i get an update that my car needs a part, and it is on backorder.
I asked for an estimated timeline and was put on hold for 27 minutes. The service rep tells me he will call me back in 15 mins. No response.

Tried to call all day today, and finally got through to speak to someone . Same story asking me to leave a number and they will get back.
I am driving today and picking up my car. And going elsewhere.
Worst service at dealership experience ever.

Irony is they have a competing dealer across the street.
Blatant lack of customer service quality. And i will never go there again.