This is a big beautiful, classy hotel. Definitely...

This is a big beautiful, classy hotel. Definitely a five-star hotel.

Here is the good and the bad:

GOOD:
Location - near the Billy Airport, near the King station on the Green Line, Near many prominent and important Toronto locations.

Lobby - Just wow. Very big, spacious and luxurious, with giant chess pieces placed in the four corners, many "kingly" decorations, large mezzanine balcony that overlooks the lobby from the four cardinal points. Wow.

Rooms - Again, Wow. The bathroom alone was larger than many hotel rooms that we have been in. The huge king-sized bed looked small in this room. Very 5-stars.

Staff - Very friendly and dedicated.

Internet - Very, very fast. And included, of course.

Elevators - Very fast! Impressive even.

Breakfast quality and service. Excellent. Delicious, with friendly staff.

BAD:
Front door : It's under construction. O.K., I get it. Things need to be repaired, especially in an old hotel. But they have the entrance covered up with plywood painted a dull grey. It looks like you are entering via the service entrance to a construction site. Hello!!!!!! Pay a couple of hundred dollars to an artist and embellish it a bit!

Concierge: We dealt with two. Very friendly, wanted to help but clueless. I was asking for the address to a major land mark (a prominent museum). He was standing there in front of his computer, but kept trying to guess the cross streets and refer me to the doorman rather than just looking it up and giving me the address. I wanted the precise address because from experience, I do not trust the Toronto taxi drivers. Earlier that day, if I had not had the precise address to my destination, I could not have corrected and assisted my clueless taxi driver. I did not want to risk finding myself with another clueless taxi driver and so wanted the precise address, but there was nothing I could do to get the clueless concierge to give it to me. He was very polite, but it was simply too frustrating dealing with him.

Shower. O.K., It's big, huge, beautiful, large enough for eight people at the same time, but when I shower, I do not want to have to play for five minutes to find out how to get the water at the right temperature. It has one of those single levers that you have to figure out that you must turn a full 360 degrees and then adjust, all the while with cold spray bounding off the walls on your cold naked body. Then, worse, when you find precisely the right temperature position, the lever won't hold in that position. It is too heavy and too loose, so it keeps shifting down to COLD, unless you turn it 180 degrees up to BOILING. Not what I consider acceptable in a 5-star hotel.

SUMMARY:
Objectively, as far as hotels in general go, this is definitely a 5-star gem.
Subjectively, from a 5-star landmark, I had a few disappointments. So my rating of 4-stars is a subjective rating compared to other hotels of its class.