Peter Schultz

Review of Grand Rapids Auto Auction

Beware dealers! Their online arbitration departme...

Beware dealers! Their online arbitration department will not be of much help when a valid claim is submitted, and be prepared to wait at least a week after you file your claim before you have any contact from the auction. I actually had to call the auction myself to get a status update. I filed a claim 8 days prior, and was ensured by their sales manager that he would contact me the next day. After my status update call, was again ensured that this person would call in 10 minutes, but instead received an email 30 minutes later. Will be sure not to do business with this auction in the future.
Hopefully, their inlane sales are conducted with more integrity.