Mercedes Dsouza

Review of Viva resorts

Literally on day 2 of 7 on my trip and so far, my ...

Literally on day 2 of 7 on my trip and so far, my family and I haven't had really good experiences. For one thing, the staff is rude. I was at the snack bar and an employee literally shoved his hot dog right in front of me (pushing my plate away, so he can get ketchup for himself. He moved and then did it again with another condiment. Was seriously upset about that. Also, asked for extra towels because our shower leaked on to the floor and I had to use all our towels to wipe it up and they never bought new towels. Food is not great.I couldn't even tell you who the "Animacion' staff is. None of them even attempted to introduce themselves. Go to Viva Wyndham Maya in Mexico, this one sucks. OH!!! And the way the buildings are set up makes no sense. It looks over crowded and cluttered.