incompetence and inefficiency of the SNCF leaders ...

incompetence and inefficiency of the SNCF leaders unable to establish a precautionary protocol and rapid and efficient alternatives in the event of a passenger accident crisis and leaving thousands of passengers cold without resolution for hours in a station of the north called "biggest European station" ice-cold and without possibility nor to warm up or to sit down! Neither of beings informed of a future alternative of transport ....
Yes, with managers who are insensitive to the well-being of their customers ... with SNCF, anything is possible ..! Even the worst!