I owed almost $1k for a Chase credit card. The guy...

I owed almost $1k for a Chase credit card. The guy I spoke with was Jovon W. He was very helpful and reasonable. He allowed me to do a payment plan for a settlement and was respectful. Not like your average bill collector. But I did keep getting letters stating that I made payments but the total due was incorrect. Called about it (during off hours) and left a message. Will call again for an update during the week.