Dennis Elek

Review of Better Business Bureau of San ...

Hello. I am responding to your e-mail requesting a...

Hello. I am responding to your e-mail requesting a review of my recent experience with BBB. I did not get the desired result, which was to have the business co-operate with me in resolving my problem. They have now told me I have to pursue the issue in Small Claims Court. Needless to say, this is a cumbersome issue since the incident in question occurred in Fresno County and I now live in Hawaii County. Although I appreciate the BBB offering a free service to address such issues, during the process I did not have any phone contact so I could understand if the person representing my problem to the business had a feeling for what the extent of the problem actually was. I only received e-mail updates that simply stated the business was not going to comply. In other words, I don't know how hard the person fought with the business to resolve the issue in my favor. Also, the business changed their reasons for denying my request for assistance from when I was dealing with them directly. That is to say, they told me one thing and BBB another. Thank you for doing what you did, but I am still stuck with a costly problem to myself. Sincerely, Dennis Elek