I have been dealing with this company around 1...

I have been dealing with this company around 10 years now. Overall good service, however in the past 6 months it's horrible customer service is near impossible to get calls promptly returned. It's takes at least 4 weeks of back and forth emails, still no call back . Lately we've been assigned a new payroll representative like every other month. I use to refer potential clients, no longer will that be agenda for me.
Please bring back the original staff.