Tammy O'Connell

Review of Chysalis at the Stanley Hotel

We enjoyed our stay at the Stanley hotel and wante...

We enjoyed our stay at the Stanley hotel and wanted to purchase some souvenirs at the gift shop before leaving town. We walked in the door at 9:30am (they open at 9am) and the employee rudely asked us why we were walking in the door because the door was slightly shut. We explained that we wanted to buy some items and thought they were open. She shut the door in our face and said they weren't ready to open yet because staff called off this morning and she still had to do inventory. We walked out and did not return due to such poor customer service.