joshua

Review of Honorary Consulate of the King...

Arrived at the consulate and proceeded to the coun...

Arrived at the consulate and proceeded to the counter to be greeted by Maryna who was very aggressive in her approach. She looked very miserable in her job and proceeded to take this out on us. She was rude, aggressive, unhelpful, ignorant and unapologetic to name a few. She continued to snap and snatch documents as we tried to change the name in my wife's passport. We had done all the necessary checks and even contacted the consulate beforehand to ensure a smooth transition today. But the lady was very rude and unhelpful and although we managed to organise the application for a new passport in the new name.We left without keeping the old passport, which had valid visas for other countries. We continued to try and explain we were happy for her to cancel, cut, stamp anything she wanted on the passport, but we needed to retain the document as it held valid visas. She continued to be rude and didn't explain her actions, and simply told us to go away. Her attitude towards customers is appalling and she should be reprimanded. Also, it is impossible to make a complaint to the consulate, as there is no reply and no complaints procedure. This totally not acceptable and I hope someone reads this and helps us process this complaint forward. As for Maryna, maybe she should look employment elsewhere if she isn't willing to treat customers with some respect.