Jasmine Shergill Review of MARCEL HOTEL
Mediocre rooms, poorly trained management staff. W...
Mediocre rooms, poorly trained management staff. We booked this hotel because of deeply unfortunate circumstances and its proximity to Hospital Row. They charged us for two rooms instead of one and it has been a complete procedural nightmare to resolve the issue because no one in management is motivated to offer customer support or resolutions and instead have the attitude of not my problem, call this other department ad nauseam which is a surprising (and disappointing) management approach.
Edit after seeing the Marcel s reply: the unfortunate circumstances are the fact that my 30 year old best friend died unexpectedly. That s why we needed a hotel by the Medical Examiner s office on the day of her death, for her visiting family. I m glad in the hotel s cold and callous reply the public can see their heartlessness and obsession with profit over humanity. Felicia I hope you never experience what I went through that day. I ll pray for your cold heartless soul. Hope the extra $120 and profiting off my tragedy was worth it for you.
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