Update: I am impressed with their problem resoluti...

Update: I am impressed with their problem resolution. I recieved a call from the service manager, Todd. He was very professional and understanding and apologized for my frustration. He did not charge me for the service call we received and even though my boyfriend was able to (hopefully) resolve the issue, offered to have someone come out next week at no charge if we are still concerned with our furnace. Mistakes happen but the response to it is what counts. I appreciate the professionalism.

I called Family Danz this morning for someone to come out at look at my furnace. The people on the phone were nice and got someone out quickly which I was impressed with. They told me it would be $99 for someone to come out which I agreed to because I needed my furnace fixed. It is cold out after all. When the technician came over, he took the back off of my furnace, did not touch a thing and said it was the thermostat causing the issue. We went upstairs, he took the cover off the thermostat, again did nothing to really assess the issue and said he was sure that we just needed to replace our thermostat and it would stop short cycling. He seemed like he was really in a hurry to leave. Well thanks for taking my money because that is NOT THE PROBLEM! Now it's the weekend and our furnace is still not working properly.