Chaminda Wijesundera

Review of Donovan Insurance Brokers

Initially to be fair, these guys were completely f...

Initially to be fair, these guys were completely fine. I asked them for a quote on commercial liability/professional liability for our business, and a quote was provided in a reasonable time frame.

We needed a quote change as a few details about our business was different to what they assumed, and then on the re-quote we got nothing back out of nowhere. I politely followed up with the agent once a week for a month, even called their reception and asked if I can be just assigned a different agent as that one was clearly too busy. I even emailed another agent there asking if they could take over our file - got nothing back. It was really odd because they quoted us quite quickly the first time around - then out of nowhere wouldn't even call us back. We're a growing company so they missed out on a nice little chunk of inbound business.

I wouldn't go with them personally - they seem completely disorganized and don't have good internal processes. Poor customer service.