Overpriced parts, paid $25 for shipping and my par...

Overpriced parts, paid $25 for shipping and my part has been "in progress" for a week. Submitted a shipping "where's my stuff" inquiry with no results. Never received an order confirmation email or any other tracking information other than when I clicked the final order submittal. Called numerous times and never get through. Horrible customer service and the bad thing is they're the distributor with this part. Nordictrack in general from product to service is a waste of time.