Hello

Hello

Yesterday i had an appointment with Midtown Honda (on dufferin st across from yorkdale mall). I called the service department on June 14 2016 to inquire as to how much front rotors and pads would cost for a honda crv 06 and explained how i think it's my front brakes because 'when i drive on highway at high speed then apply the brakes the brake pedal pulses and the steering wheel shakes but if going low speed it's fine'. She advised they would have to inspect the brakes first and cost $38.99 but if anything is found wrong with the brakes i will not get charged and that front rotors and pads are $388. She advised she would call back to tell me if this was correct and i instructed her to call my home and leave a message as i was at work. I called later in afternoon and she advised yes $38.99 to inspect brakes but she was not correct about the price? she spoke with service advisor who advised anywhere from $550-580. I made an inspection appointment for June 15 2016 at 1230pm with the service advisor i use to deal with.
I arrived on time yesterday and spoke with service advisor and told her i believe i need to replace my front rotors and pads and told her just because of the way it's been driving. She asked if i'm hearing a 'screeching sound' and i said no. She asked what i'm experiencing and i told her 'when driving on highway at high speed then apply brake the brakes pulse and the steering starts to shake but if going low speed 40km it's okay'. She advised same i would to get brake inspection and cost was $36.99? then be able to tell me. I asked her how long it would take to do inspection and she advised 1hr as there was a car ahead of me. I told her i would wait in their waiting room. I also confided in her and told her 2yrs ago i had 'something' done to the front brakes but don't know what because the garage i was dealing with wanted cash and i foolishly gave them cash. I also let her know i let a friend of mine drive it as well (he has more knowledge of cars then i do) and he suspected same thing but told me to get it checked. That is why i went to the dealer to find out 'WHAT' was wrong and what repair was needed. She returned and advised me 'you're right you need front brakes and because steering wheel is shaking so much we checked and you need back brakes as well?' I was in total 'DISBELIEF' and advised her in a room FULL of people that i recently had the rear brakes done-have the receipt rotors and pads? her reply was 'oh, they must be aftermarket?'. I had rear brakes done in feb 2016? I felt angry, upset, in total DISBELIEF with all the DISHONESTY that went on from pricing to 'MAKING UP UNNECESSARY REPAIRS THAT ARE REQUIRED'. At no point, did she say rear brakes are warped, or 'whatever the reason was after their inspection'? I hesitated asking my next question but i did and asked regarding the price? she advised $590? i questioned as to why all the different prices from everyone (I would expect there is a firm charge for front brakes? now thinking how honest or FAIR is she being with pricing now?). She advised she would have to see if they had them in stock (if not i would have to wait 1 hr for them to get part delivered) and returned shortly after saying she did and wanted to know if i wanted to get repair done. Again, in all honesty i wanted to WALK OUT i hesitated and didn't feel comfortable driving anywhere just wanted to get repair done. I told her i would go to yorkdale mall and asked how long it would take she said 1 or 2hrs. I got to yorkdale 105pm and returned to dealer 200pm.
I guess my valid concerns (especially after purchasing 2 hondas from same dealership + taking them to said dealership for service) does not warrant a response? I agree there is nothing wrong with the vehicles it all has to do with service dept as well as dishonest. by said service dept.and price 'changing' constantly. Along with no tech name on my inspection sheet (plus having both copies?) i didn't get a survey from honda re: my experience???? thanx for caring not a pleasant experience