I showed up at Legacy Ford with no intentions of b...

I showed up at Legacy Ford with no intentions of buy a vehicle. I was in the market but just looking as it was the first time I'd stepped foot on a lot since 2005 and prior to that 1999. I'd heard many stories from family and friends about the sale tactics, pressure pitching, not the best deals with finance companies etc, so I came in with some apprehension in hopes to just browse the lot. I was greeted by Used Car Sales Agent Rudy; young ambitious but straight to the point and honest. He asked valid questions and asked if he could at least show me a few options based on details I provided. He took into account of my day to day use of the vehicle, the amount of space needed, flexibility ... He simply Listened and Applied. We were able to build a great rapport between one another, had genuine conversations about life in general. I promise I felt like I was just hanging out. I looked at a Nissan Rouge and then a Ford Explorer. I was immediately sold on the Explorer. We talked numbers he spoke with management , we test drove, and return back to the office. I stepped on the lot at appx 1:45 I was approved by 3:00 pm . I left and returned to pick up my purchase at about 5:00 pm.

Upon arrival to sign paperwork and close out with the Finance department I met Lance , another great guy. Who not only was professional but just as cool calm and collective. I felt like me and Lance grew up together after all the laughs we shared. He was so clear on the terms, answered questions no matter how many I asked and not once did he make me feel uneasy or rushed through the process. Id like to say he played an intricate part along with Rudy in my great buying experience. he offered me an extended warranty that I initially declined but then he gave me some solid advice; remember Lance and I talked like we'd known each other for years. Lance reminded me that I'd just purchased a $19k computer on wheels (haha) AS IS. considering I wanted to maintain a tight budget he advised it would only be in my best interest to purchase the warranty if something broke on the truck, a small addition to my monthly payment -VS- $2000 plus in repairs as a single mother would be smart move. I heard him loud and clear and took his advice that was clearly in my favor.

A week or so after my purchase I reached out to Legacy Ford on a small concern with the vehicle i was having, I was forwarded to Salvador (Used Care Sales Manager). And none the less another great experience, he took immediate action to address my concerns, provided a loaner at no cost, and by the end of the day contacted to let me know my concerns were addressed and shouldn't have any issues, but if for any reason i did he assured me I could call on him. Considering Id purchased a used vehicle and signed the "As Is" clause i was a little hesitant to call with my concerns. In spite of Salvador took customer service a notch up by handling my concerns.

I came in prepared to walk out overwhelmed with the overall car buying experience. Instead I walked out excited about a $19,000 purchase - now you tell me that isn't great customer service at is finest . LOL

My honorable mentions who also provided outstanding service in my overall experience -
Mr K.C. Capers ( Go Coogs lol)
Mr Steven Raggette (best seasoning ever)

Legacy Ford - You've got some star players on your team I hope these gentleman are recognized accordingly.

Thank You - No Gimmicks, NO BS, Just Good Customer Service

D. Brantley