very frustrating experience today. I dropped my ca...

very frustrating experience today. I dropped my car off at 10Am for an interior detail. decided to do an oil change and inspection as well at the last minute. agent advised it will take 4 hours, and i can use their drop off service to go home, and he will text me when car is ready. After 5 HOURS i get a text, that they will not be able to do the detail today. so in 5 hours, all they did was an oil change and inspection ! which is not even the primary reason i was dropping my car off for. I call the agent and tell him i will need a car to pick me up from home and please have a loaner car ready for me. at 4PM i get there, only to find out the loaner was not in the system, only other car they had was a manual, which i dont know how to drive. i am extremely frustrated at this point, as i took my day off from work to get this done, as they dont do detail on saturdays. its 4:30PM, my car has not been serviced and i have no car to rent. manager assures me enterprise is 5 minutes away, and they will be here soon to pick me. I waited 30 minutes, and there was no sign of them. at this point i went to one of the ladies and asked her to please get this sorted out, my whole day has been wasted and i have other errands to run. she says enterprise will be here in few mins. just wait. enterprise guy comes and at the same time, my agent comes and tells me they have a loaner car ready for me. everything is taken care of. phew. i was relieved. finally i can get out of here and move on with my day. they do the paperwork. i go see the car, windshield is dirty. inside it has coffee and white substance covered on the driver side seat and door. it has not even been vacuumed. enterprise has left. i tell my agent, i have had enough of this, please just return my car, i simply can not waste any of my time on this. he went and got my car. he spoke to his manager, and did not bill me for the services they performed. (services i didnt really need, i just added at the last minute out of convenience, what i really needed was the interior detail) I still insisted on payment as it was the right thing to do . but agent refused.
whole day wasted and they were not able to perform the service i had dropped my car off for at 10AM !
very unreliable and total disrespect of other peoples time. very frustrating and disappointing experience.