Sadly I didn't make it to the hotel to give an acc...

Sadly I didn't make it to the hotel to give an accurate review of their service.
I had been given an expensive spa treatment as a gift. I made the appointment and stupidly messed up the times and date of this and missed it. When I wrote to explain that I had completely messed up I was informed that there was nothing else to be done and the voucher was no longer valid.
I then went onto explain I was a new mum and got lost in my newborn baby world and was so looking forward to this experience. I didn't hear anything else from the spa!
Whilst I understand they confirm the appointment in writing I expressed that I am only human and from time to time we make a mistake and would they reconsider - nothing received from them at all. What a shame :(