I called MONTHS in advance to have my daughter do ...

I called MONTHS in advance to have my daughter do volunteer hours for her high school graduation requirement. I left several messages for the person in charge of volunteers (can't remember her name). I filled out the paperwork and dropped it off. Was told I'd get a call soon. HA! I made several follow up calls to try and get this scheduled but could never actually speak to the person in charge nor did she ever return any of my messages.