It was a mixed experience. The first room they gav...

It was a mixed experience. The first room they gave us had a real bad smoky smell to it. So we requsted another room. It was almost 11 pm and we had to take all 6 of our heavy luggage to the 7th floor. The person at the reception himself came to show us the new room and helped us with one of our luggage. He saidhe was sorry and promised breakfast delivered to our room the next morning as a courtesy. Next morning no breakfast. so we went about our business. Next day morning, i called front desk and explained that we were promised a complementary breakfast. She forwarded call to manager. I left a message but no one called after 1 hr. so i called again and finally got manager. He said he will see what he can do. A few minutes later a bell boy showed up with 4 breakfast vouchers. So eventhough breakfast was not delivered to our room, we enjoyed a fantastic breakfast buffet using the vouchers. No complaints about the second room. A bit less spacious. But it was clean and quite. we had two good nights sleep. I would have given them 5 stars if they got everything right the first time or second time. We would go there again.