Placed an order online for a coworkers family memb...

Placed an order online for a coworkers family members funeral. Didn't allow me the opportunity to pay online so I called to pay for the order and couldn't do that either. They said its their new policy to not take credit card information over the phone. All this after being transferred from one person to another for approximately 45 minutes. No one did a thing to understand the situation and serve the customer how the customer should've been catered to, especially for as large an order as it was. I mean I was trying to give them my money because I couldn't pick it up myself due to living in a different state. But hey, if you like getting the run around and poor customer service then by all means give them your money, if they'll take it.