Terry Chastain

Review of Yes Air Conditioning

My AC broke down so i gave Yes A/C and Plumbing a ...

My AC broke down so i gave Yes A/C and Plumbing a call. Jun A. arrived on time. he was friendly and courteous. He found the problem and took pictures to help him describe the problem to me. In the past when an A/C tech has come to my house they were in and out as fast as they could be. One even refused to check the part of my unit that is in the attic. Saying he did not need to. Jun was nothing like this. He was willing to take the time to find the problem and explain everything to me. If the last Tech i had come over had actually done this i would not have needed Jun to come out and they would be getting my 13k rather than Yes A/C. Mark J. from Yes, also came by. He helped me to make an informed decision on what replacement A/C unit would be best suited to my need. He did not just try to push the most expensive unit. He laid out all the options making sure I understood the pros and cons of each system. Mark then did everything possible to help me find a way to pay for this unexpected but extremely necessary expense. Living in Las Vegas without an A/C when you have kids and pets is not an option. Thank You Yes A/C and Plumbing for your help and courteous, knowledgeable employees.