EL AZHARI Aymen

Review of Kenzi Menara Palace Marrakech

The hotel has nothing to do with a palace we must ...

The hotel has nothing to do with a palace we must review its status, we were frankly disappointed. We will never come back here again. Already at the first contact at the reception we were received in an unpleasant way, not to mention the lack of smile, robotic communication, no sympathy, At the beginning we asked the reception if we could have a room with pool view , the gentleman told us that it will not be possible today and that tomorrow he will change the room (we were ready to pay the extra) we had no return in relation to our request. The staff and the service leave to meditate. When accessing the pool they always ask us the room number I think it's not nice, also the fitness room is zero planted on the roof with little equipment, the quality of food on the menu is zero (By the way we had an intoxication on the last day of our stay), we must always ask the waiter to give us coffee which also has no taste, the staff gives you the impression that you are not welcome . Too much to say but to summarize: it's a big disappointment. At checkout Miss Rabab asked if my stay went well, I said no and she did not even try to find out why!