Barbara Berry

Review of Toyota of Tampa Bay

Alan and Edwin did great in selling me my new car....

Alan and Edwin did great in selling me my new car. However, one of the reasons why got into my car was because they told me that I could go to any other toyota dealership in the nation and I would be able to receive the 1 year maintenance of oil change and tire rotation. When I relocated a month later to Colorado and required maintenance I was told by the toyota dealership here that my car did not have that package and it wasnt in the system. When I called the Toyota of tampa bay for them to help me with this situation all I got was ignored and set to the side especially by Edwin Andino and Mike Koehler. Once I got the car I was no longer treated with the same or close to the service I received when I got the car. I have written emails, called every week to talk to someone that could help me and all I get is ignored or pushed to the side. I am highly disappointed by how quickly they are to sell a car but wont follow through on their promises.