Just Meh. The location is beautiful, convenient a...

Just Meh. The location is beautiful, convenient access to the Hot Springs, Gondola & easy access to get downtown via the public transit bus that runs right out front. The staff we dealt with were largely very friendly and helpful, especially the doormen & staff at the Primrose restaurant.

The hotel is a lot to take in, it's got wings, so if you are in the wrong elevator, you aren't getting where you wanted to. It's grand but... old. Everything just felt dated. If you look around quickly you will think everything is very nicely appointed - look closer and you see the age, wear & tear on the place. Elevators are run down, carpets are stained, lifting and dirty looking, walls are dented, surfaces are pitted and dusty. The Lounge off the main lobby is nice, the massive fire place is impressive and a nice touch - service there left something to be desired though, spent a long time there waiting to be acknowledged and even longer to get our very over priced drinks.

They do seem to nickle & dime you for everything - I could not believe we had to pay for parking, non-valet at that, considering the price per night you pay. Our first room was not as clean as I would have liked, I found several long black hairs in the bed when I pulled the covers back, dust all over, bathroom tub had hair in it and when I turned on the tap immediately suds and brown water filled the tub which I assume is from the tub not draining properly so water pools and whatever is in it dries. Turned me off, no bath.

There was an incident in our room that led to us having to change - lets just say, don't open your window in your room no matter how many others you can see out your view that are open. They billed our replacement room as an "upgrade" that would be a premium view and a nicer room than our original (a King standard). The room had 2 queen beds instead, which fine, she warned us - but the room was not nearly as nice. LESS window, basically the same view we had before, just from a floor lower, and the bathroom was much smaller. It was a disappointment but given we were only there one more night, not worth complaining.

Overall, we left saying it was a decent weekend BUT for what we paid, I expected to basically float home after an AMAZING stay. Just not sure I would make the budget to stay here again, so many other options in the area for much less, or better suited to the costs.