Andrea Carvalho Dias

Review of Maui Powerhouse Gym

I was interrupted during my workout and instructed...

I was interrupted during my workout and instructed to call the health insurance company Right Now . I arrived at the gym, scanned my card, and received the green light. Fifteen minutes later, I was interrupted during my work out by this man saying that he called the active & fit program, and I no longer have the active & fit benefit. He asked me if I wanted the number to call them, and I said yes. He got me the number and told me to call Right Now to find out what was going on. I went to the restroom completely embarrassed because the gym employee treated me like that in front of other members, I got my backpack in the locker and when I was leaving the gym, the guy repeated audibly in front of other gym members that there was a problem with my membership.
I got home, and the first thing that I checked was the charge from active & fit on my credit card, and it was charged as usually as an autopay. I called the active & fit program, and they are trying to find out what happened.
But, this is the situation: I am the customer, I had the membership charged on my card, and I am using a benefit that I am eligible for, in a Gym that participates on the active & fit program, and I was treated like a criminal. How could I be treated that way, in front of other members, for someone that appears to be the least qualified person to take care of the situation?
With so many Fitness Clubs in this neighborhood, with a better price, I think it s time to look for a place where the employees treat us like customers, not like criminals. Whatever problem happened with the active & fit program and your company is not my fault. I could have had a better treatment, maybe even have finished my workout, and then have the situation explained to me. I felt disrespected and insulted by your employee. I hope other people don t have to go through what just happened to me.