Please take notes from the Westin down the street!...

Please take notes from the Westin down the street! Absolutely the worst service. Front desk lady was rude and would not look me in the eye when I had a question. Will never book here again. The name is Koskey at the front desk. Lady would not let us upgrade our room. She said it s wasn t available so we had to contact another party and it s was available. Don t really understand why she would lie and ruin the Hyatt s image.

What are your thoughts Morgan? (Front desk manager)