Before seeing a doctor in allergy/immunology my hu...

Before seeing a doctor in allergy/immunology my husband called the clinic for an estimated charge as cost was a factor in his decision to seek care and we do not have traditional insurance. After several calls, he finally was told via phone that the charges would be $300 to $700 depending on what was done. We were astonished to receive a bill for over $1,300 several months after receiving the services. Upon disputing the charge in person, we were told we would receive a call back. We did not. After repeated un-returned calls, we finally spoke to someone in billing were told we had no recourse because we could not provide documentation of the call. We also sent a letter to the CFO to request assistance with our dispute. We received no response to the letter nor to follow up calls and e-mails to the billing department. We are astonished by the lack of responsiveness and will seek care elsewhere going forward. We normally receive care at Monadnock Community Hospital and have never experienced such frustration.