Steve kiel

Review of Avi Resort

We stayed here 2 different times over a 2 week per...

We stayed here 2 different times over a 2 week period. First time we had 2 rooms, a handicap room for my 82 year old mom, and a room for my husband and I. The handicap room was in rough shape. First the refrigerator was very dirty. The shower was a roll in, there was a strip along front on floor that was loose, the shower did not drain so bathroom got alot of water all over. My 82 year old mom tried wiping it up. The front desk was informed, but they seemed not to care. Other room had been remodeled which was nice, but was not cleaned. I believe the sheets were changed and clean towels, that about it.
We had reservations for a week later for just one room. We had a handicap room. We came back giving them another chance. Again issues. The bathroom sink was hanging, only thing holding it up was the pipe on the bottom. We called front desk they switched us to a different room and said they were sorry. Next morning at 10am, and on a Monday, I went up to front desk asked to speak to a manager, girl at front desk was nice, said just a minute went to get someone. Came back said no manager on duty. Guess the manager didn't want to address the issue.
To bad a handicap room has so many issues. Not good.