Ashok Thomas

Review of Route 46 Chrysler Jeep Dodge

My 2017 Dodge challenger which is leased from this...

My 2017 Dodge challenger which is leased from this dealership and have been doing all the periodic services at their service center broke down on 12/10 Thursday due to a fluid leak. I called the service center and towed the car to them on the same day evening. Got call from the service dept on the next day saying they won't be able to diagnose the issue until 12/15 Tuesday since they have few other cars in line to fix. Nothing happened till 12/18 Friday and said they have to order the parts and it will be ready by 12/19 Saturday evening. (repair cost of around $850 to replace a pipe.) Anyway, made another call on Saturday 12/19 to check the status and told me that they received the wrong item and they need to order parts again and the car will only be ready by Monday 12/21. Call them on Monday 12/21 and they said their technician is on vacation until Wednesday 12/23 so my car won't be ready till then. Almost 2 weeks at this service center and my car is not fixed yet. Note that they have been doing multi point inspection each time when I do the regular services and I am not sure why they don't find this leak before and I am about to loss my $$'s and keep on waiting to get my car fixed. Also, now they saying the delay is because I didn't make service appointment which I actually did on my first call to them on 12/10. Good luck to everyone who is going to buy new cars and doing service at this dealership.