This is a very nice hotel with well presented room...

This is a very nice hotel with well presented rooms and public areas right in the heart of Hamilton city centre. Reason for the four-star rating was some uneven service - inexperienced staff who struggled to help me when I struggled with online check-in and a room service dinner that took 80 minutes to deliver when I was promised 25 minutes. It may have just been one-off bad experiences but it impacted on the overall quality of the guest experience. BTW, the dinner was truly awesome when it finally arrived.