J

I cannot recommend this dealership. My wife and I...

I cannot recommend this dealership. My wife and I purchased a certified 2014 Tahoe from salesman Thom Robinson in September 2015. While we were buying the vehicle, Thom said he had contacted the prior owner and said he would get us the spare key that they still had. Turns out he couldn't get the spare key and we were told too bad that is how buying a used car works. He did, however, offer to charge us to have a new set made. Way to change your tone and insult your customer after the sale! I have tried to contact management but they have not answered or returned my calls.

In addition, although we have had no issues with the vehicle itself, service after the sale has been extremely poor. No follow-up phone call or any of the typical acts of customer service that we have become accustomed to after our prior vehicle purchases at other dealerships.

With all of the dealerships in the Houston area, skip this one and find one with a little more integrity that will make you feel good about your purchase.

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