Nigel Charlton

Review of Peak Powersports

PEAK POWERSPORTS = Peak Professionalism = Peak...

PEAK POWERSPORTS = Peak Professionalism = Peak Customer Service
I had been doing my research and looking for a Polaris Slingshot SLR for a few weeks. Supply and Demand really became evident with this model. Not only could I NOT seem to find one in my own backyard , I was having difficulty locating one in Ontario. Though the dealer closest to me seemed to try it just didn t pan out. I began chatting and having e-mail discussions with Gary (owner I found this out later) from Peak Powersports in Oakville. Unlike others, Gary kept the line of communication flowing and kept me up-to-date with his search results on my behalf. My wife suggested we go for a drive on a Saturday morning and ended up in Barrie. We figured we would visit Peak Powersport s Barrie location as my wife had not seen or sat in a Polaris Slingshot yet. As soon as we walked in the door and we were greeted by Nathan (President I found this out later) and struct up a conversation. I was ABSOLUTELY amazed that Nathan not only knew who I was but knew exactly what I was looking for within a minute of talking. He said Gary has been looking all over for a Slingshot for you and he went on to list off my wants and needs as communicated to him by Gary. It was just by fluke that my wife suggested we go for a drive and that Barrie s Peak Powersports location was having a Ride Day so Gary was there. Nathan introduced us to Gary and only then did we learn that Gary and Nathan were the owners of Peak Powersports two locations. AND the way it was brought into the conversation was that, they, as owners, were focused on customer service rather than their position within the company incredibly noble on their part. The guys had a 2018 Polaris Slingshot SLR demo on sight that was mint. Through negotiations between us, Gary, and Nathan, we were able to strike a deal that was favourable to all.
Not only did Gary and Nathan make us feel welcome so did the Service Manager George. While we were working our way through the process, I was introduced to George. During my conversation with George it was reinforced that this is a Top-Notch outfit and we came to the right place. Note to Nathan and Gary keep this Guy George is not only a true professional he represents your company with pride. High-Five to you George.
Four days later we had our Polaris Slingshot SLR delivered to our garage door by Nathan. Nathan went over the machine and then went over all the paperwork/documentations at our kitchen table with a very friendly and non-business demeanour. It was like we were dealing with a friend .
Enter two others from Peak Powersports who deserve mention Lawrie (General Manager) I believe the spelling is correct...my apologies if not. However, her intuition and sense of knowing is unmatched. She was soooo welcoming AND must have known somehow that this deal was bound to happen as she wanted to take pictures of my wife and I in the Slingshot from the get-go. Once the deal was done those pictures did happen thank you!!!
Cheryl (administrator extraordinaire) Our hats are Off-to-You Cheryl. Unfortunately, most do not know or understand the behind the scenes administrative work that has to ensue pre, while, and after a sale has been completed. I, for one do .AND I appreciate your efforts Cheryl. My wife and I thank you.
In closing, Peak Powersports (Oakville or Barrie) are THE places to do business. Every level of customer service was exceeded!!!...They ABSOLUTELY ROCK !!!