Irene H

Review of JW Marriott The Rosseau Muskok...

Located by Lake Rousseau, this resort is convenien...

Located by Lake Rousseau, this resort is conveniently close to one of the most beautiful lakes in Muskoka. There are many activities included with your stay (kayaking, canoeing, paddle boarding etc), as well as other extra paid activities such as renting a boat and jetskis. The beachside has chairs with tents which are usually taken fairly quickly, so it s best to reserve yours early in the morning. It s very relaxing overall, and I do appreciate how all the staff wears mask in the facilities, plus there are stickers to help social distance. Due to covid 19, the resort was fairly quiet (which wasn t a problem for us), so it was easier to distance from other guests.

However; the three star rating wasn t for the resort itself, but mainly the operations with staff. Foremost, I care with my cousins and we requested for a room beside or connected. We arrived fairly late at we couldn t check in till 5, which was fine because we thought they were trying to get a room together for us. Turns out, they separated us, and gave us a low floor and my cousins a higher floor. The resort wasn t even busy, and they made us wait much longer only to get different rooms in completely different floors. My family was already settled in so we didn t want to change rooms after making the realization.

The next problem was our sink. It was severely clogged from the first day we checked in, and we had to call about it a few times. The staff told us they would get someone to check as soon as we left, and every time we came back (few hours later), it was still clogged as no one ever came. The other issue is that we had to call quite a few times to request for extra napkins/water etc even though they told us the request has been put in. Overall, this was very annoying and shouldn t be happening since there are less guests than usual to deal with.

IG: Ayenomz