Kelly Rock

Review of PJ Camping

This company is a joke, really bad customer servic...

This company is a joke, really bad customer service.
We brought a Outwell tent from this company at the NEC Birmingham, it finally got delivered a few months later.
Its should a large tent that we didn't get to test it before we put it up to use it.

We got the tent up but in the middle of the night the bedding area of the tent collapsed on us, we have 3 very small children so this was very upsetting for them.
The tent was not fit to sleep in and we had to cut our 3 night stay down to 1 and lost more money on the pitch.
My husband has been emailing this company for weeks now and sent the photos of the tent in the state it was in when it collapsed only to be told they would send us a replacement beam.
Again we had to keep chasing this beam up and everytime we asked to speak to a manger we got fobbed off.
This tent is not fit for purpose and they refuse to discount this tent or take it back for a refund.
I am now in the process of getting Trading standards inform as this company have a careless attitude towards the whole situation.
Avoid this company for your our safety.