Overall: terrible experience, absolutely recommend...

Overall: terrible experience, absolutely recommend Airbnb or hostel over this - I can't compare this to a hotel it would just be off the chart. 2 star hotel at best and if your expectation is that it's a 4 star hotel you will be in for a heart attack

Cons:

1. Severely under staffed - always only one person at the reception, always miss replenishing something everyday and will refuse to deliver to your room and ask you to pick it up yourself from the front desk

2. Pipe leakage: everyday some parts of our bathroom has leaks and each time it's reflected we been told next day it will be fixed - they did clean it but it was never fixed

3. Ventilation: very stuffy air and only heater works not air con, no option to just have a fan on

4. A staff by the name of Kevin hung up the phone on me after I asked what his manager's name is. To be fair he first responded he doesn't know and after I asked again to confirm I heard him right he was very frustrated and hung up on me

5. The hotel elevator and washroom is very narrow and small

6. Diligence: the hotel staff did not lock the door of the luggage storage room and did not ever check who is taking the luggages out when people come and go - I did not lose anything but if I was a thief I would frequent here

7. Hair dryer looks like a vacuum and died in my hand within 30 seconds. I was told to pick one up from the counter and after explaining my hair is dripping water the gentleman working that night delivered a replacement

Pros: the room at a glance looks 3 to 4 star and is renovated, the king size bed (which is really two single combined) is comfortable; cleaning is done adequately; location is ok 6 to 10 min walk to metro and across a super market that closes at 9pm. There was a couple staff who were nice but being short staffed everyone seemed distressed.