Decent boutique hotel in a central location, but h...

Decent boutique hotel in a central location, but had some issues with check in (check in was officially at 4pm, we arrived at 2pm and were told that we had to wait until they texted us when our room was ready, came back at 4pm and were asked did you receive a text yet? And that our room was still not ready, then waited another 30 minutes, and at 4:30 asked again and they said oh your room has been ready, but never received a text). Also, we brought our dog and paid the dog fee but were never told about or received any dog amenities which we saw advertised after our stay.