Carl Butterfield

Review of Ideal Boilers

This is the 2nd time been let down by this company...

This is the 2nd time been let down by this company. Last year had to wait 3 months for a service. Booked day off work, then night before around 5pm informed they couldn t make it and it would be 12 weeks before they could get out!!!! I informed them I had a problem with the heating. They said they couldn t do anything sooner! Jus waited in today for engineer to turn up. When he did, took one look and said can t do it as it s in the loft and has no fixed ladder!!!
I phoned ideal up to suggest they should ask these questions before arriving to work on boiler. We have no hot water or heating and the boiler is only 4 years old. I asked for my payment back ( I had already made) I was informed there was no need, just have a pull down ladder fitted and they d come back out! I obviously declined as politely as I could and demanded my money back. I will never use this company again. I suggest you read the reviews and save yourself the hassle and go elsewhere.