First time staying here for a family vacation. Wou...

First time staying here for a family vacation. Would give a 2.5 star if I could. Let me start off by saying, when we arrived it took a long while to check in, there was a long line and not enough staff at the front. Not the greatest first impression. For the amount of money we paid, I was expecting way better customer service. I understand that maybe there aren t enough staff due to the current pandemic, but for some reason I am still paying full price including the resort fee for everyday. Another thing was the yellow umbrellas and beach chairs that are set up for reservations RIGHT in front of the hotel. Im paying for beach front hotel but when I come down to the beach I have to walk a couple hundred feet to the side to set up. When you have small children thats an extra hassle. Customer service was slow, I was located in the spa tower and needed to do laundry. I had to walk all the way over to the emerald tower, which took me like 7 minutes one way. The laundry room had no laundry detergent for purchase, machine had everything sold out. I came all the way up to my room and called front desk to let them know and was told it would be refilled in 10 mins. Half an hour later i try again, walk all the way down there and still no laundry detergent. I go to the front desk and tell them that there is no laundry detergent, all they say is ohh were a little backed up, we will have it sent up to your room . Never got my laundry detergent. The next morning I call down to guest services again and this time the lady tells me we dont have laundry detergent . Feeling super frustrated I just did a load without any detergent. Housekeeping was slow too, super annoying that you pay so much money and cant even have your room cleaned everyday. I had a small baby that crawls and it was frustrating to not have the carpets vacuumed.Bathroom had no ac vent, it was always hot in there. Its a nice clean hotel, in a nice area, but they really need to work on their customer service. I dont think i will be staying here again, I will be trying out a diff hotel.