I have a C82929 Projection Alarm Clock, purchased ...

I have a C82929 Projection Alarm Clock, purchased at Costco, that lost wifi access and unfortunately requires a password reset. I am now in day 7 waiting for a seemingly simple password reset link with absolutely no feedback from the company. In addition the password reset link in their IOS app doesn't seem to work either. I like the product but with a lack of customer service I may just have to return the product to Costco and voice my displeasure with the lack of support from one of their chosen vendors.