As others have stated ... their customer service i...

As others have stated ... their customer service is horrible. I build spec homes, so I will be buying a LOT of closet systems. They just lost a customer. I will be taking my business elsewhere. Their website says they ship items within 2 days of receiving the order. NOT TRUE!!! I ordered two weeks ago and it still has not shipped. And Home Depot cannot get a hold of them either. Their voicemail (which is just a teaser, because they NEVER answer phone, and they NEVER respond to voicemails) says they will return calls within 24 hours. It's just lies to get you to think for a moment that they have any sort of customer service at all. I think their "customer service department" is literally just a series of voicemail boxes for customers to call and scream into the void.